Terms and conditions
1.General Statement:
These terms and conditions of sale ("Conditions") apply to all Goods supplied by Wanton Wax and Wicked Wicks.
"WE", "US" or “OUR” means Wanton Wax and Wicked Wicks.
"BUYER/ YOU/ YOUR" means the person whose order for the Goods is accepted by us. We accept orders placed by our website (www.wantonwax.co.uk.)
"GOODS" means the goods (including any instalment of the goods), which we supply in accordance with these Conditions.
The Terms and Conditions, as well as the Returns Policy, apply to all orders placed with Wanton Wax and Wicked Wicks. By ordering from Wanton Wax and Wicked Wicks, you declare, that the order is placed for personal use. We do not have any retail outlets.
By using and accessing the website you agree to be bound by company's Terms and Conditions, as well as the Returns Policy and all applicable law. You consented to these Terms the first time you accessed this website from a particular computer or device, and confirm your consent each time you use this website. If you do not have the authority to agree to or accept company's Terms and Conditions, you may not use or access this website.
Product Use/ Cosmetic Use/ General Advice:
We make every reasonable effort to ensure that the information on this website is accurate and up-to-date. The material here is intended to provide general information and users are advised to seek further legal/ medical/ cosmetic use guidance before acting or relying on the contents. We disclaim all liability for loss and/or damage that may result from the use of information contained on this site.
Cosmetic Goods:
All our products intended for cosmetic use are certified and tested as required by law, and ingredients for any of these items are available via the website and upon request. Wantonwax.co.uk highly recommends that the end users of these products perform a patch test before using any cosmetic product for the first time, and periodically thereafter as allergies can develop from the repeated use of ANY cosmetic product.
2. Registration and Login:
We need to know your full name, address (delivery), contact telephone number and email address. Your personal information will never be shared with any third party companies in any way, with the exception of our nominated couriers. For more details on how your data is handled, please see our Privacy Policy.
3. Prices:
All prices quoted are net. We make every effort to keep the prices on our website up to date; however, any changes to said prices are subject to change without notice. The prices on the website supersede any other sources.
Placing and order with us is quick and easy regardless of your chosen method. Please always check your order email confirmation; should there be any discrepancies, please let us know immediately via email, phone or online chat as changes to orders might not be possible once the order is in the warehouse.
4. Orders:
Order processing takes place Monday -Friday, 8am - 4pm, excluding bank holidays.
4.1 Website:
Once an order is placed, the buyer will receive an automated email confirmation with the exact copy of the order. This will include the billing and shipping addresses and any special instructions for the courier submitted to us at that point. The email will be sent to the email address registered on the buyer’s account.
The buyer is obliged to check their confirmation email and inform us as soon as possible if any errors have been made.
(NB: Sometimes the email confirmations may be filtered as SPAM so please always check the junk/ spam box for these).
5. Payment:
We accept the following methods of payment:
– Credit/ Debit Card
– PayPal
Klarna
Please note we cannot dispatch goods until we receive the payment in full.
5.1 Credit/ Debit Card Payment:
The payment is handled by a secure external system that will capture and authorise the card details at the point of sale.
This system will generate a Unique Transaction ID each time a payment is submitted to Wanton Wax and Wicked Wicks. The system will also send an automated email confirming these details, provided that an email address is submitted at the point of sale.
5.2 PayPal:
The payment is taken automatically through the PayPal system. If this method is chosen, the buyer will be redirected from our shopping cart to the PayPal site so that they can log in to their PayPal account check and confirm their details and submit the payment.
5.3 Klarna:
“In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.” (https://cdn.klarna.com/1.0/shared/content/legal/te...)
5.4 Ownership of Goods
Wanton Wax and Wicked Wicks retains the ownership of all supplied goods until the payment for these is made in full.
Once the full payment has been received, the ownership of the goods is transferred onto the customer.
Should the customer receive goods not listed on the final invoice or incorrect quantities of ordered goods, we advise them to contact us as soon as possible in order to resolve the matter.
.6. Delivery
Wanton Wax and Wicked Wicks use a variety of couriers and Royal Mail services to despatch your goods. Delivery is normally 1 to 5 working days upon receipt of your order.
Please note that we do not dispatch/ deliver orders during weekends and bank holidays
6.1 PO Box Deliveries:
Wanton Wax and Wicked Wicks does not have a delivery option that serves PO boxes.
7. Dangerous Goods to Northern Ireland:
Some of our Essential Oils are classed as Dangerous Goods. Due to courier restrictions on transportation of Dangerous Goods to Northern Ireland via road we may not be able to supply the items requested.
8. Out Of Stock Items:
We try to keep our website as up-to-date as possible. If there are any out of stock items, we will deduct these from your final invoice, which will generate a refund that will be put back to the original method of payment within 1-7 business days.
A refund will be issued for any out of stock items. Refunds are processed within 1-7 days once an order has been invoiced and dispatched.
We aim to process all refunds within 1-7 business days from the invoice date, however this can take longer during the busiest periods in the year (September -January).
9. Cancellations:
If you wish to cancel your order, please inform us of this immediately via telephone, or email, We will confirm the cancellation with you and refund the payment for the order. Cancellation must be done before the order has been processed.
10. Moreover:
Please note that we use goods from all over the world, as well as locally. We make every effort to keep the supplies as uninterrupted as possible. Due to the large scale of operations involved in the continuity of stock supply, we cannot guarantee all items will be available to order at all times.
11. Copyrights:
All website design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets), and all other material on this website are copyright of Wanton Wax and Wicked Wicks and its affiliates, or their content and technology providers.
ALL RIGHTS RESERVED
Wanton Wax and Wicked Wicks grants the permission to electronically copy and/or print in hard copy portions of this website for the sole purpose of placing an order with Wanton Wax and Wicked Wicks, or using this website as a shopping resource. Any other use of materials on this website (including reproduction for purposes other than those noted above, modification, distribution, or republication) without the prior written permission of Wanton Wax and Wicked Wicks is strictly prohibited.
Other product and company names mentioned on this website may be the trademarks or registered trademarks of their respective owners.
12. Disclaimer:
To the fullest extent permitted at law, Wanton Wax and Wicked Wicks is providing this website site and its contents on an "as is" basis and make no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, Wanton Wax and Wicked Wicks does not represent or warrant that the information accessible via this website site is accurate, complete or current. Price and availability information is subject to change without notice.
Except as specifically stated on this website, to the fullest extent permitted at law, neither Wanton Wax and Wicked Wicks nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or products included on this site.
This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Wanton Wax and Wicked Wicks does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Wanton Wax and Wicked Wicks, its affiliates, directors, employees or other representatives.
a) This agreement shall be governed by and interpreted in accordance with English Law and the parties hereby submit to the jurisdiction of the English Courts.
b) Implied terms shall be executed to the fullest extent permitted by law.
c) If either party is affected by 'Force Majeure' (material circumstances beyond reasonable control of that party) it shall immediately notify the other party in full of the nature and extent of the circumstances. Notwithstanding the other provisions of this agreement neither party shall be deemed to be in breach of this agreement or liable as a result of the Force Majeure. Where Wantonwax.co.uk s claimed Force Majeure in respect of the supply of goods or services; the Customer may choose to obtain support services from another party.
d) Any director or representative of the Customer will be deemed to be its authorized signatory and thereby guarantee the Customer's acceptance of its obligations under this agreement.
e) Failure of either party to exercise or enforce any right within this agreement shall not be deemed to be a waiver of such right.